Frequently Asked Questions
In what format do I receive the illustrations?
- All illustrations are delivered in high-resolution PDF format, suitable for printing or digital use in personal or commercial projects (depending on the license purchased).
What kind of illustrations do you offer?
We offer high-quality digital illustrations in PDF format, ideal for printing, use in graphic design or digital decoration. Our designs cover different themes, styles and colors, designed for both personal and professional use.
When will I receive my digital illustration?
Once you complete your purchase, you will receive the link within 4/5 days at the email address you provided when placing the order.
Can I use the illustrations for commercial purposes?
Illustrations are intended primarily for personal use . If you need to use an illustration for commercial purposes, you must purchase a commercial license . Contact us for more information on the license terms.
Can I modify the illustrations I have purchased?
You may modify the artwork for personal use (for example, changing the size or colors), but you may not redistribute, sell, or share the modified artwork.
Do you offer refunds if I am not satisfied with my purchase?
Since our products are digital, we do not offer refunds or returns . However, if you have any problems with the file or received the wrong product, please contact us and we will do our best to fix it.
What do I do if I can't download my illustration?
If you are experiencing problems downloading your artwork, please check your internet connection or try downloading the file from another device. If the problem persists, please contact us at [support email] and we will send you a new link.
What size are the illustrations?
All our illustrations are designed in high resolution, making them ideal for printing in different sizes without loss of quality. Check the specifications of each product to find out the maximum recommended size.
Can I resell the illustrations I buy from your store?
No, purchasing our illustrations grants you a personal use license . You are not allowed to resell, redistribute or share our illustrations for free or commercially.
Can I purchase a custom illustration?
We currently offer a selection of pre-designed illustrations. If you are interested in a custom illustration, please contact us at petinkinfo@gmail.com to discuss the possibility and additional costs of this service.